Right of withdrawa
In any distance purchase, the consumer has the right to withdraw from the purchase within 14 calendar days from the date of invoicing or notification of the completion of the sale.
For the first 7 days, no justification is needed for the withdrawal, but the customer must inform via email to info@e-hts.gr about the return of the products, within the same or at most within the next working day from the date who received his order. After 7 days it is at the sole discretion of the company whether to accept the return.
If the aforementioned time passes without informing our company, the customer loses the right of withdrawal.
The right of withdrawal applies only to retail consumers and not to wholesale sales (Invoice).
Shipping costs, cash on delivery costs as well as bank-card fees are borne by the customer.
Refunds from cancellations are only accepted if the following conditions are met:
Conditions of withdrawal
1. The product to be exchanged must not be on special offer and must not have been imported into Greece exclusively for you.
2. The difference between the date of purchase (invoicing) and the date of return (receipt at our headquarters) must not exceed 14 calendar days.
3. The product must be in excellent condition, unused and its packaging must be intact, i.e. without being unsealed, tampered with or altered (sticking labels - writing on the box).
4. The products must be accompanied by the retail sales receipt or by a Shipping Note if it concerns a wholesale sale.
5. We must be informed within 2 working days of the invoicing date at most, by sending an email to info@hts.gr.
