Terms and conditions of use
Welcome to our company website. e-hts.gr (hereinafter referred to as "store") is an online store selling electronics & products via the internet and is owned by the company HIGH TECH SYSTEMS LTD (hereinafter referred to as "company") and is located at www.e -hts.gr.
By using our website, you agree to these terms, which you should read carefully.
This website with the trademark e-hts.gr has been created and controlled by HIGH TECH SYSTEMS LTD and Greek Legislation will guide its use and interpretation. If you choose to access our website from another country, you are responsible for following the Laws of that country.
The terms of use constitute a complete agreement with the "company" which has the right to make changes to the content of the website and the above terms without any warning whatsoever. Visitors/users are responsible for checking periodically if any changes have been made to these terms of use.
If a user or member does not agree with the terms of use, he must stop browsing and not use the website's services.
Copyright
All the contents of our website, including trademarks, logos, prominent services, texts, graphics, photos, images, software as well as the products and services of www.e-hts.gr that have been introduced or will be introduced on the internet, are exclusive trademarks of e-hts.gr protected by the relevant trademark laws as well as by the Community and International laws on intellectual property and belong exclusively to e-hts.gr and therefore also to the "company" HIGH TECH SYSTEMS LTD BG175180780 located at 81 Blvr. Bulgaria & Bokar 36/1 Sofia 1404 Bulgaria.
Any copying, reproduction and retransmission of the material is prohibited without the written permission of the company. Its appearance on the website should in no way be understood as a transfer or assignment of a license or right to use them.
Any software available for downloading from this server is the copyright of HIGH TECH SYSTEMS LTD. Use of such documents from this server is restricted to informational and non-commercial purposes only and shall not be copied, placed on another computer network, or distributed by other means of communication. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties.
User responsibility
By using our website, you fully agree that the use is at your own risk. The "company" makes every effort to provide high quality service but we cannot guarantee that there will be no transmission interruptions or errors.
Any reference or link to other websites is provided for your convenience and we are not responsible for the contents, products and services provided (advertisement or sale) on these websites. The photos of the products are indicative.
Website visitors agree to use your actual (true) personal & tax information on order forms. Any use contrary to the above, apart from the legal or civil penalties, also results in the interruption of the services provided without any notice.
Your use of the e-hts.gr website is subject to Greek and EU laws and you agree not to use our website to violate these laws.
Limitation of Liability
The "company" declares that the content, products and services are provided via the internet in the context of its transactions from the online store http://www.e-hts.gr and is not responsible for any further damages that may arise from the execution or not of the orders or from the delay of execution, for any reason.
The online store e-hts.gr cannot provide any guarantee for the availability of the products, but undertakes to inform the customers in a timely manner about the days of availability or non-availability.
Our "store" makes every effort to provide high quality services, but does not guarantee that there will be no interruptions, errors or harmful elements in the contents of the website and is not responsible for any damage or for any legal or civil or criminal claims nature by website users.
Privacy
When you visit the pages of e-hts.gr in order to order products, but also to ensure the possibility of communicating with you in order to inform you about our new products, it is possible that you will be asked to declare information concerning you (name, occupation, email, phone, delivery address, etc.).
Any personal data that you declare anywhere on the pages and services of our website may not be used by any third party, without complying with the provisions of Law 2472/97 regarding the protection against processing of personal data, as it applies each time .
The electronic "shop" e-hts.gr operates in accordance with the applicable Greek and Community legislation (GDPR) and keeps your personal data securely for as long as you are registered in any service of our website and which are deleted after the way of ending the business relationship.
When you send a request online, the information you provide is used to respond to your inquiry electronically. We treat the applications you fill out and the e-mail you send confidential. We do not pass on their content except to the directly interested recipient, i.e. you.
In the event that you give us a false email address or try to impersonate someone else when sending information online, all information as well as your IP address will become part of any lawful investigation. The data kept may be communicated to the competent judicial and police authorities upon their legal request (Law 2472/1997).
Our website is GDPR Compliant and our computers have cyber security and cyber insurance.
Products' market
During the purchase and the completion of the order, the user is guided step by step by the system's automatic instructions. Upon completion of the order, a message is sent to the user via e-mail that will certify the receipt of the order.
The customer also receives electronic messages depending on the processing phase of his order (payment, availability, packaging, invoicing, shipping, delivery). The "store" has the right to contact the user by phone in order to confirm the order.
If during the execution of the order an error occurs that is the responsibility of the store, the latter has the obligation to rectify the error. In any case, the user, before completing the order, will have the possibility to check the order, correct it or cancel it.
Shipping Products - Availability
Shipments will be made to the place indicated by the customer with one of the available shipping methods chosen by the customer during the purchase process.
The delivery of the products to the courier company or forwarder, as long as they are immediately available from our company, takes place the next working day if the order is placed before 12:00 noon.
For the rest of the products, the indication of availability in working days applies and an effort is made to carry out the shipments in 24 - 72 working hours. In case you live in a hard-to-reach area, your order will reach the nearest station and you will have to pick it up from there.
The goods travel on behalf and at the risk of the buyer and remain in our possession until final payment.
Right of withdrawal
In any distance purchase, the consumer has the right to withdraw from the purchase within 14 calendar days from the date of invoicing or written notification of the completion of the sale.
For the first 7 days, no justification is needed for the withdrawal, but the customer must inform via email to info@e-hts.gr about the return of the products, within the same or the next working day from the day he received the order of.
After 7 days the customer loses the right of withdrawal and it is solely at the discretion of the company whether to accept the return.
The right of withdrawal only applies to retail consumers and not wholesale sales (invoices).
Transport costs, cash on delivery costs as well as bank-card fees are borne by the customer.
Cancellation refunds are only accepted if the following conditions are met:
1. The product to be exchanged must not be on special offer and must not have been imported into Greece exclusively for you.
2. The difference between the date of purchase (invoicing) and the date of return (receipt at our headquarters) must not exceed 14 calendar days.
3. The product must be in excellent condition, unused and its packaging must be intact, i.e. without being unsealed, tampered with or altered (sticking labels - writing on the box).
4. The products must be accompanied by the retail receipt (original) or the relevant Shipping Note - Invoice.
5. We must be informed within 2 working days from the date receipt, by sending an email to info@hts.gr or, in the absence of a network, to Fax 0030 210 2514 636.
Returns - changes
In cases where the product ordered by the customer does not meet his requirements and the fact is solely due to the customer's misjudgment, then we have no responsibility or obligation to change the product or credit.
However, in cases where the product sent to the customer does not correspond to the product ordered (error in order receipt, invoicing, shipping location, damaged packaging, wrong advertising information, etc.) the customer has the right to return the product the same or at most the next working day from the day of delivery.
The transport costs if there is proven fault of the store are borne by the store. However, if it is the customer's fault, the shipping costs, bank fees and cash on delivery costs are borne by the customer.
Returns for product exchange or credit are only accepted if the following conditions are met:
1. The product to be exchanged must not be on special offer and must not have been imported into Greece exclusively for you.
2. The product must be in excellent condition, unused and its packaging must be intact, i.e. without being unsealed, tampered with or altered (sticking labels - writing on the box).
3. The products must be accompanied by the original retail receipt or Bill of Lading if an invoice has been issued.
4. We must be informed within 2 calendar days from the invoicing date, by sending an email to info@hts.gr or in the event of a lack of network by Fax to 0030 210 2514 636.
5. There must be proven fault or written consent of the store.
Return process
1. Once we notify you by email that the return conditions are met, pack the product in a larger box or cover it with a protective packing film so that the original (factory) packaging is protected during shipping. Don't forget that the responsibility for damage during transport lies with you and not with the transport company (shipping without insurance).
2. Don't forget to attach the receipt (original) or the relevant shipping slip if an invoice has been issued.
3. Send the parcel to the address of our headquarters within a maximum of 2 working days from your notification, exclusively with the courier company ACS.
We would like to point out that in case any of the aforementioned conditions are not met, our company has no obligation to accept the return or credit of the product. In this case, the return will always be made at the customer's expense and responsibility.
Product warranty
All products sold by our store are covered by the warranty of their official representative or the official importer. According to EU rules you always have the right to a minimum two-year warranty free of charge.
>In some EU countries, the buyer and seller can agree to a warranty of less than two years, but not less than one year. This should be made clear at the time of purchase.
The warranty period of each product may vary depending on the product and the warranty policy of each agency.
A product's warranty in no way covers damage caused by misuse, wrong connection, different voltage, short circuit, high or low temperature, humidity, weather (lightning, flood, exposure to sun or radiation), upgrades, modifications & improvements.
Due to the large volume of different products in nature, our company is always at your disposal to cover any question you may have regarding the warranty policy and to inform you about the warranty provider, the coverage period as well as the repair time of the damage.
In case of damage or malfunction of a product, the defective product will be sent to the representatives of each company for repair. Shipping costs to dealers based in Greece, as long as the product is within the warranty period, are free.
Product prices
Our website retail prices include 20% value added tax.
Wholesale prices do not include recycling tax, transport costs and value added tax.
When you fill in the postal code of your residence or registered office if you are a business, the tax corresponding to you according to the European Union VAT legislation as well as the cost of transport costs is automatically displayed.
Data Security
To ensure the protection of your personal data, the "company" uses the most advanced and reliable technology for the security of transactions via the internet, on a global scale.
Your login to this is secure because the SSL protocol is used. SSL technology relies on a key code to encrypt data before it is sent over the SSL encrypted connection. The security control between the data and the Server is based on the unique key code (Transport Layer Security), fully ensuring the communication between two computers.
The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to our website.
Also, the password you give when you become a member of e-hts.gr is your personal security. In order to present any of your personal information, you must first provide us with your username and password. For this reason, you must keep this information well so that it does not risk falling into the hands of third parties.
Our company, in order to be able to provide the best possible quality of service to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are shared on Skroutz.gr, while the data obtained through this service is covered by the privacy policy of Scroutz.gr against the GDPR regulation, which you can find at www.skroutz.gr/privacy.
Use of Cookies
Our company has the possibility to use cookies as part of the facilitation and operation of the services through its website.
Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as e-hts.gr to function smoothly and without technical anomalies, to collect multiple user options, to recognize the frequent users, to facilitate their access to it and to collect data to improve the content of the website.
If you do not wish to use Cookies, you can disable them through your browser settings.
Applicable law
The present terms of use, the use of the online store as well as transactions through it, are governed by Bulgarian, Greek and by extension Community and International Law. In the event that any of the present terms and conditions were deemed invalid or voidable, such invalidity or voidability shall not affect the validity of the other terms.
Competent for the resolution of any dispute arising from the use of the online store or regarding the interpretation or application of these terms of use or arising from them are the Courts of Sofia.
